The Ultimate 'Skip the Line' Guide: CRA Tools You Need to Know Now ( Part 5/5)

The message from the CRA is clear: before you call, check your digital options. Many services previously requiring a phone call can now be resolved in minutes online.

Task	Digital Solution & Benefit
Check File Status	Progress Tracker (in My Account/My Business Account) - Provides status updates on T1 tax returns, adjustments, objections, and target completion dates.
Get General Info	GenAI Chatbot (on Canada.ca) - Available 24/7 for quick answers on benefits, tax, and accounts.
Account-Specific Help	Online Chat (in My Account) - Live agent available 8 a.m. to 8 p.m. ET for secure, personalized help.
Manage Debt	Manage Balance (in My Account, post-Oct 20, 2025) - Independently set up payment plans for debts of $1,000 or more.
Check Wait Times	Contact the CRA page (on Canada.ca) - Check current telephone wait times before you call to decide the best time.

By utilizing My Account for tasks like updating direct deposit information, checking benefit dates, and managing personal profile changes, you can secure the quickest resolution and free up phone lines for those with highly complex issues.

Source: https://www.canada.ca/en/revenue-agency/campaigns/100-day-service-improvement-plan.html